Status: November 07, 2023

Dear customer,

Thank you for your order and the trust you have placed in us. In order to guarantee you the best possible service for your booked journey, please note that the services of AGT Bus- & Eventlogistik GmbH are provided on the basis of the following transportation agreement.

Domestic authority

The driving personnel exercise domiciliary rights on behalf of the bus company during the entire journey. The instructions of the driving personnel, especially with regard to safety issues, must be followed.

Security & luggage

Unless expressly agreed otherwise, smoking is prohibited on board all buses for fire safety reasons. Food may be carried and consumed unless otherwise contractually agreed, but the driver may prohibit the consumption of alcoholic beverages at his own discretion in order to ensure the safety of the journey. All garbage must be deposited in the garbage bins or bags provided for this purpose. All passengers are obliged to remain in their seats during the journey. This does not apply to visits to the on-board toilet and galley. Seat belts must be worn on buses with seat belts. As with airplanes, storage space is limited on buses. We ask you to refrain from using hard-sided suitcases and recommend travel bags instead.

Damage & cleaning

The customer is liable for any damage to the bus equipment caused by himself or by members of his travel group. Before the start of the journey, any existing damage that is visible when boarding the bus must be reported to the driver in order to rule out any unjustified allocation of damage to the customer. If, at the start of the journey, the driver recognizes a particular risk to the performance of the journey, e.g. due to the passengers already being under the influence of alcohol, the customer may be required to pay a security deposit in cash and against a receipt. In particularly serious cases, a trip may be canceled or aborted. If the customer or a guest who is part of the group accidentally or intentionally soils the bus/equipment beyond the usual conditions, we reserve the right to charge cleaning costs on site or after the trip. The amount of the costs will be calculated according to the cleaning effort and the extent of the soiling, taking into account the consequences (e.g. loss of follow-up orders, reduction in quality due to odor, etc.).

Rest & driving time regulations for drivers

We would like to point out that the bus driver has a driving time of 9-10 hours and a total shift time of 12-15 hours, which must not be exceeded. The subsequent rest period is 9-11 hours. If two bus drivers are used, the total shift time is 20 hours. The legal requirements take precedence over the contract agreed between the customer and the service provider. Please note the necessity of a written agreement for an extended shift time or a second driver if the above-mentioned working time is not sufficient.

Termination of the provision of services

In the event of a breach of the conditions of carriage and safety regulations set out in this transportation agreement, the driver may terminate the service after issuing a warning to no avail. In the event of such termination of the contract through the fault of a third party, the customer shall not be entitled to any compensation.

Behavior in the event of power failure

The provision of services under normal circumstances is guaranteed, but may be jeopardized by the effects of force majeure and other external influences beyond the bus company's control. In the event of a defect, the customer may only remedy the defect himself or, in the event of a significant defect, cancel the trip if he grants the organizer a reasonable period of time to remedy the defect. Contact is guaranteed by the emergency hotline, which is available 24 hours a day. A deadline is not required if the remedy is impossible or is refused by the organizer or the immediate remedy or termination is required by a particularly serious interest of the customer. In this case, the customer undertakes to always choose the most favorable type of remedy. In this case too, the bus company (AGT) must be consulted in advance. The driving personnel employed are not authorized to issue instructions in cases of service failure.

Booking of additional services

Additional services not booked in the contract, such as extra hours, extra kilometers, drinks and snacks, must be paid to the driver against receipt before use, unless otherwise agreed in the transport contract (payment afterwards). The same applies to the payment of parking and toll charges.

Legal provisions

All buses used by the bus company have the necessary concessions to operate occasional or scheduled services. The driving personnel are legally obliged to comply with the provisions on rest and driving times. These stipulate maximum driving and shift times to which the customer's travel program must be subordinated for safety reasons.

AGT Bus- & Eventlogistik GmbH
Hammerbrookstraße 94
20097 Hamburg
Register court: Hamburg Local Court
Register number: HRB 90912

Report misconduct

As soon as you become aware of incidents or business practices of AGT Bus- & Eventlogistik GmbH where you have doubts as to whether they are in accordance with the legal regulations, the Code of Conduct or other guidelines of AGT Bus- & Eventlogistik GmbH, you can report them now.

Not only the support of employees, but also the assistance of customers and business partners is of great importance. This is the only way to react immediately and avert or minimize damage. Ideally, the problem should be discussed directly and confidentially with a contact person at AGT Bus- & Eventlogistik GmbH. In this way, a solution can be found quickly and without detours.

However, there may be situations in which this direct route does not appear feasible. In such cases, a specialized legal ombudsman (lawyer of trust) has been set up as an internal and external reporting office at AGT Bus- & Eventlogistik GmbH. The information will be received confidentially. The reporting person can communicate openly with the ombudsman, stating their name and contact details. This makes it possible to ask questions about the facts of the case, which sometimes proves to be very helpful. If desired, however, the identity of the person making the report will not be disclosed.

If you do not wish to disclose your identity to the lawyer of confidence, you can submit information online and anonymously via the following whistleblower portal. Anonymous tips will also be investigated.

It is trusted that no information will be submitted with dishonest intent. False reports can have legal consequences. With the help of this reporting system, AGT Bus- & Eventlogistik GmbH ensures that every report is carefully checked and that the reporter does not suffer any disadvantages as a result.

The attorney of trust of AGT Bus- & Eventlogistik GmbH can be reached at the following contact details:

Compliance Officer Services Legal

Attorney Stephan Rheinwalt
Telemannstrafle 22
53173 Bonn
Tel.: 0228/ 35036291
Mobile: 0171/7722906
Fax: 0228/ 35036292