Data protection notice
This data protection notice informs you about the type, scope and purpose of the processing of
personal data within our online offer and the associated websites,
functions and content as well as external online presences, such as our social media profile. In
with regard to the terms used, such as "processing" or "controller"
, we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).
Name and address of the person responsible
The person responsible in the sense of the General Data Protection Regulation and other national data protection laws of the member states and other data protection regulations:
Managing Director: Heike Januzi-Schlatermund
Name and address of the data protection officer
When you visit our website, the following data is transmitted by your browser:
- IP address
- Internet service provider of the user
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the request (specific page)
- Access status/HTTP status code
- Amount of data transferred in each case
- Website from which the request comes
- Website that is visited afterwards
- Language and version of the browser software
- Operating system and its interface
There is no storage in a log. The legal basis for the temporary storage of data
is Art. 6 para. 1 lit. f GDPR.
The temporary storage is necessary to enable the website to be delivered to the user's computer.
user's computer. This also constitutes our legitimate interest in the process.
The data is deleted as soon as it is no longer required for the purpose for which it was collected.
are necessary. For the collection of data for the provision of the website, this is the case when the
respective session has ended.
The collection of data for the provision of the website is mandatory for the operation of the website.
necessary. Consequently, the user has no option to object.
Obtain a quote
There is a contact form on our website that can be used to contact us electronically and to request a quote. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored.
These data are:
- Travel data for the request (start, destination, departure time, number of persons, etc.)
- First and last name
- associated company, if applicable
- Date of birth
- Address data
- Contact details (telephone number / e-mail address)
At the time the message is sent, connection data such as your IP address and the time of your request are also stored.
For the processing of the data, reference is made to this data protection declaration during the sending process so that you are fully informed. Confirmation via the checkbox does not constitute consent under data protection law, but only confirmation of awareness.
Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored. We would like to point out that communication by e-mail is less secure under data protection law than using the contact form. No data is passed on to third parties in this context. The data is used exclusively for processing the conversation.
In the case of an inquiry by private individuals, the data is processed as part of the initiation or execution of a contractual relationship, Art. 6 para. 1 lit. b GDPR. In the case of business customers where the data subject is not a direct contractual partner, the processing is carried out within the scope of our legitimate interests, Art. 6 para. 1 lit. f GDPR - our legitimate interest here is in an uncomplicated way of making contact to prepare the conclusion of contracts with other companies. Our legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR may also lie in the internal forwarding of the request to enable a response by another employee or in similar organizational measures to facilitate work. This does not include surprising or excessive processing that is detrimental to the sender.
The data from the input screen is collected solely for the purpose of processing your request and providing information about our services. Your data will not be passed on or used for other purposes.
The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems. This is also our legitimate interest in processing in accordance with Art. 6 para. 1 lit. f GDPR.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified. If, in addition, storage is required or indicated due to obligations under commercial and tax law or for the possible pursuit or defense of legal claims, the data may also be stored for a longer period of time.
The additional personal data collected during the sending process will be deleted as soon as it is no longer required for the purposes for which it was collected.
The user has the option to object to the processing at any time. To do so, simply send an informal email to our data protection officer (see address above), stating the data required to assign the contact. In such a case, the conversation cannot be continued. All personal data stored in the course of contacting us will be deleted in this case, unless there are more important reasons for further storage; this must be decided on a case-by-case basis.
Conclusion of contract and valuation
After contacting us, your contact data, contract data and, if necessary, payment data will be processed upon conclusion of the contract in order to fulfill our contractual obligations. The legal basis for this is the necessity of processing to fulfill the contract with the data subject, Art. 6 para. 1 lit. b GDPR, or our legitimate interest in realizing a good communication platform with a specific contact person if this person concludes the contract on behalf of another, usually legal person, Art. 6 para. 1 lit. f GDPR. The processing of data of possible other persons affected by the contract (e.g. via lists of names) is also carried out on the basis of Art. 6 para. 1 lit. f GDPR, our legitimate interest in the professional provision of services.
Furthermore, your data will be entered into our CRM system (Customer Relations Management System) at the latest upon conclusion of the contract in order to be able to offer you the best possible service directly if you choose us again. This and the associated customer loyalty is also our legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
If you decide to pay with the online payment service provider PayPal as part of your order process, your contact details will be transmitted to PayPal as part of the order triggered in this way. PayPal is an offer from PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal assumes the function of an online payment service provider and a trustee and offers buyer protection services.
The personal data transmitted to PayPal is usually first name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order, such as number of items, item number, invoice amount and taxes as a percentage, billing information, etc.
This transmission is necessary to process your order with the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship. The legal basis is again Art. 6 para. 1 lit. b GDPR or Art. 6 para. 1 lit. f GDPR (see above).
Please note, however, that PayPal may also pass on personal data to service providers, subcontractors or other affiliated companies if this is necessary to fulfill the contractual obligations arising from your order or if the personal data is to be processed on behalf of PayPal. These processes are the responsibility of PayPal, we have no influence on this part of the processing.
If you contact us by telephone, the data that you provide to us during the conversation may be processed as part of the initiation of a contract. If you contact us by telephone via our website, this may also result in so-called call tracking, which allows us to localize your call regionally, display individual telephone numbers, provide you with assistance on our website if necessary and allow evaluations of our telephone advice. For this purpose, we use the service provider matelso GmbH, Heilbronner Str. 150, 70191 Stuttgart ("matelso"). matelso acts as a processor for us and provides its services in accordance with our instructions - no data is transferred outside the EEC.
If the conclusion of a contract is initiated by telephone, further processing takes place in the case of an inquiry by private individuals in the context of the initiation or execution of a contractual relationship, Art. 6 para. 1 lit. b GDPR. In the case of business customers where the data subject does not become a direct contractual partner, the processing is carried out within the scope of our legitimate interests, Art. 6 para. 1 lit. f GDPR - our legitimate interest here is an uncomplicated way of making contact to prepare the conclusion of contracts with other companies.
We also offer you the option of contacting us via WhatsApp, a service provided by WhatsApp Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). If you wish to make use of this via the link provided, you will be redirected to the WhatsApp website or the WhatsApp app so that you can contact us via it.
When using WhatsApp, it cannot be ruled out that user data will be passed on to the parent company Facebook Inc. - WhatsApp has been under investigation in this regard since 2018 due to the incomplete information available. In addition, WhatsApp transfers all locally stored contacts of a user to servers in the USA for comparison and also processes transmission data (so-called "metadata"). We therefore generally advise against using WhatsApp in terms of data protection. Should you nevertheless wish to make use of the services, you accept these processing procedures and the transfer of your contacts within your responsibility as the transmitter of the data; the further responsibility lies with WhatsApp itself. We only offer the communication channel for this purpose.
This is done in our legitimate interest in offering our customers a widespread communication option should they decide against the other options via live chat or telephone, Art. 6 para. 1 lit. F GDPR. For the initiation of a contract, the information on contacting us by telephone applies, see above.
More information about WhatsApp at: https://www.whatsapp.com/legal/privacy-policy-eea
As part of the application process, we only collect the data that you provide to us. We use a portal for the management of applications that enables uncomplicated and secure transmission in terms of data protection (for more information, see "External service provider in the application process").
If you send us your application documents by e-mail instead, they will be sent unencrypted. We would like to point out that this unencrypted transmission is not secure under data protection law. If you do not wish to take the risk of traditional e-mail correspondence for your application, we refer you once again explicitly to the application portal available.
After receiving your application, we will use the information you provide to check your suitability for the position and carry out the application process. If necessary, suitable applications will be forwarded internally to the department managers in the company responsible for the vacant position. The further procedure is then coordinated. Within the company, only those persons have access to your data who need it for the proper conduct of our application process.
Your data will be processed exclusively in data centers in the Federal Republic of Germany. The data you provide to us in connection with an application is processed on the basis of Section 26 BDSG, in particular paragraph 1, which permits the processing of data required in connection with the decision to establish an employment relationship.
If we are still interested in your profile in the event of a rejection, we will obtain your consent for further storage and checking for a match with other open positions in the company. Your data will then only be used with your consent. The legal basis for this is Art. 6 para. 1 lit. a GDPR. If you do not respond to the request within the time window in which we store your data on the basis of our legitimate interests, or if you object to further storage, your data will be deleted, taking into account the following requirements:
Should the data be required for legal prosecution after completion of the application process, data processing may be carried out on the basis of the requirements of Art. 6 GDPR, in particular to safeguard legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR. Our interest then lies in the assertion of or defense against claims. If you have been accepted for a position as part of the application process, the data from the applicant data system will be transferred to our personnel information system.
External service provider in the application process
To handle the online application process, we rely on the services of the external provider Personio SE & Co. KG Seidlstraße 3 80335 Munich, Germany (hereinafter referred to as "Personio").
Personio processes the data of applicants exclusively on our behalf and based on contractual agreements that ensure compliance with defined organizational and technical measures (in accordance with Art. 28 para. 3 sentence 1 GDPR). In order to guarantee an appropriate level of data security, Personio undergoes regular audits by recognized audit institutions. The use of Personio is based on our legitimate interest and the applicant's interest in a swift, efficient and security-compliant application process (pursuant to Art. 6 para. 1 lit. f. GDPR).
Cookies and third-party services
Cookies can be used to store information about details you provide when you visit the website - for example, your choice of language, entries in form fields, etc. Cookies can also store a unique identifier that makes your browser recognizable to the website. This is necessary, for example, to technically implement consent for a processing operation. We ourselves only use persistent cookies on this website, i.e. cookies that remain on your computer until the set expiry date.
In addition, third-party services are integrated on this website, which can also place cookies on your computer (see below for the integrated services). Cookies are set on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR, whereby our legitimate interest lies in the provision of a functional and user-friendly website and the optimization of our website.
We use the personal data collected with the help of cookies to optimize the information and offers on our website in your interest by remembering settings you have already made and delivering the page according to your settings on your second visit.
Cookies set by us are deleted after the expiry date set in each case.
We use Google Analytics, a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR. Google may also place cookies on your device to provide its services. The information generated by Google Analytics about the use of the online offer by users can also be transferred to a Google server or its sister company, Google LLC, in the USA and stored there. This data transfer, which may take place within Google's sphere of responsibility, is protected by so-called EU standard contractual clauses.
Google will use the information obtained to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and the use of the Internet. Pseudonymous user profiles can be created from the processed data.
We use Google Analytics in the form in which a pseudonymous profile of the user is created with information from the use of various devices (so-called "cross-device tracking").
We only use Google Analytics with activated IP anonymization. This means that the IP address of users is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted by the user's browser will not be merged with other Google data.
Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent the collection of data generated by the cookie and related to their use of the online offer to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:
You give your consent to this processing by confirming the Consent Manager, which is called up when you visit this website. You can withdraw your consent to processing at any time with effect for the future. To do so, simply use the "Cookie settings" button at the bottom of our homepage. This will call up the Consent Manager again, allowing you to revoke any consent you have given by unchecking the corresponding checkbox.
We have integrated Google Ads on our website. Google Ads is an internet advertising service that allows advertisers to place ads both in Google's search engine results and in the Google advertising network. Google Ads allows an advertiser to specify certain keywords in advance, which are used to display an ad in Google's search engine results only when the user uses the search engine to retrieve a keyword-relevant search result. In the Google advertising network, the ads are distributed on relevant websites using an automatic algorithm and taking into account the previously defined keywords.
The operating company of these services is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The purpose of Google Ads is to promote our website by displaying interest-relevant advertising on the websites of third-party companies and in the search engine results of the Google search engine and by displaying third-party advertising on our website.
If a data subject reaches our website via a Google ad, a so-called conversion cookie is stored on the data subject's IT system by Google. A conversion cookie loses its validity after thirty days and is not used to identify the data subject. If the cookie has not yet expired, the conversion cookie is used to track whether certain sub-pages, such as the shopping cart from an online store system, have been accessed on our website. The conversion cookie enables both us and Google to track whether a data subject who has reached our website via such an advertisement has generated sales, i.e. completed or canceled a purchase.
The data and information collected through the use of the conversion cookie is used by Google to compile visit statistics for our website. These visit statistics are in turn used by us to determine the total number of users who were referred to us via Google ads, i.e. to determine the success or failure of the respective Google ad and to optimize our ads for the future. Neither our company nor other Google Ads advertisers receive information from Google that could be used to identify the data subject.
The conversion cookie is used to store personal information, such as the websites visited by the data subject. Each time our website is visited, personal data, including the IP address of the internet connection used by the data subject, is therefore transmitted to Google. A transfer to the headquarters of Google's sister company, Google LLC in the USA, cannot be ruled out. Google may pass on the personal data collected via this technical process to third parties.
The processing takes place on the basis of the user's consent, which the user can give when visiting our website by means of our cookie banner, Art. 6 para. 1 lit. a GDPR. Consent can be withdrawn at any time with effect for the future. To do so, simply click on the "Cookie settings" link at the bottom of our website, whereupon your Consent Manager will be called up again and you can adjust your consent settings.
The data subject can also prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie already set by Google Ads can be deleted at any time via the internet browser or other software programs.
Furthermore, the data subject has the option of objecting to interest-based advertising by Google altogether. To do this, the data subject must call up the link www.google.de/settings/ads from each of the Internet browsers they use and make the desired settings there.
Further information and the applicable data protection provisions of Google may be retrieved under www.google.de/intl/de/policies/privacy/.
On our website, we use the plugin of the YouTube service offered by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, which is represented by Google Inc. with its registered office at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: YouTube). The plugin can be recognized on our site by the term "YouTube ", combined with the symbol of the red rectangle with the play button.
When you access a page of our website that contains such a plug-in, a direct connection is established between your browser and the YouTube server if you have consented to this via your cookie settings. As a result, YouTube receives the information that your browser has accessed the corresponding page of our website, even if you do not have a YouTube profile or are not currently logged in to YouTube. This information (including your IP address) is transmitted directly from your browser to a YouTube server and stored there.
If you are logged in to YouTube, YouTube can directly associate your visit to our website with your YouTube profile. If you interact with the plugins, for example by pressing the "Play" button, the corresponding information is also transmitted directly to a YouTube server and stored there. The purpose and scope of the data collection and the further processing and use of the data by YouTube as well as your rights in this regard can be found in the data protection information at https://policies.google.com/privacy?hl=de
You can find your settings options for protecting your privacy here: https://adssettings.google.com/authenticated.
The YouTube component is integrated on the basis of your consent, which you can give via our Consent Manager when you enter the site, Art. 6 para. 1 sentence 1 lit. a GDPR. You can revoke your consent at any time with effect for the future. To do so, simply click on "Cookie settings" at the bottom of our website.
If you do not want YouTube to assign the data collected via our website directly to your YouTube account, you must log out of YouTube before visiting our website.
We integrate the maps of the "Google Maps" service provided by Google. The processed data includes, in particular, IP addresses and location data of the users, but the latter are not collected without their consent (usually carried out as part of the settings of your mobile devices). The data may be processed in the USA.
Amazon Web Services (AWS)
We use Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg (hereinafter: AWS) as a provider of cloud services.
When you visit our website, a connection to the AWS servers is also established. For technical reasons, this also includes the need to transmit connection data (e.g. IP address) to AWS. Personal data may also be transmitted to the parent company of AWS in the USA. The data transfer to the USA is based on the EU standard contractual clauses. Details can be found here: https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/.
Further information can be found in the AWS data protection notice: https://aws.amazon.com/de/privacy/?nc1=f_pr.
The use of AWS is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in having our content hosted as reliably as possible by a leading provider on the market.
Online presence in social media
Furthermore, the data of visitors to our online presence is evaluated by the platform operators and some of the anonymized data is made available to us. We are responsible for providing our online presence on the platforms and automatically obtaining statistical evaluations of our visitors on these online presences in our legitimate interest in using these platforms to fundamentally increase our reach, to be able to evaluate our offer and to evaluate our reach, Art. 6 para. 1 lit. f GDPR.
The actual statistical analysis is the responsibility of the respective platform operator. For more detailed information, you can contact the responsible platform operator at any time or refer to their data protection declarations.
Name: Facebook, Controller: Meta Platforms Ireland Ltd.
Address: 4 Grand Canal Square, Dublin 2, Ireland
Shared responsibility: https://www.facebook.com/legal/terms/page_controller_addendum
Name: Instagram, Controller: Meta Platforms Ireland Ltd.
Address: 4 Grand Canal Square, Dublin 2, Ireland
Name: TikTok, Controller: TikTok Technology Limited
Address: 10 Earlsfort Terrace, Dublin, D02 T380, Ireland
Shared responsibility: https://www.tiktok.com/legal/page/eea/terms-of-service/de
Name: YouTube, Controller: Google Ireland Ltd.
Address: Gordon House, Barrow Street, Dublin 4, Ireland
Name: XING Responsible: New Work SE
Address: Am Strandkai 1, 20457 Hamburg, Germany
Name / responsible body: LinkedIn Ireland Unltd. Company
Address: Wilton Place, Dublin 2, Ireland
Right to information
You have the right to obtain information about your stored data free of charge. Upon request, we will inform you in writing, in accordance with applicable law, which of your personal data we have stored. This also includes the origin and recipients of your data as well as the purpose of the data processing.
Right to rectification
You have the right to have your data stored by us corrected if it is incorrect. You can also request a restriction of processing, e.g. if you dispute the accuracy of your personal data.
Right to blocking
You can also have your data blocked. To ensure that your data can be blocked at any time, this data must be kept in a lock file for control purposes.
Right to erasure
You can also request the deletion of your personal data, provided there are no statutory retention obligations. If such an obligation exists, we will block your data on request. If the relevant legal requirements are met, we will delete your personal data even if you have not made a corresponding request.
Right to data portability
You are entitled to request that we provide the personal data transmitted to us in a format that allows it to be transmitted to another location.
Right to lodge a complaint with a supervisory authority
You have the option of lodging a complaint with a data protection supervisory authority of your choice.
Note on data security
We use the SSL (Secure Socket Layer) method on our website in conjunction with the highest level of encryption supported by your browser. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
No automated decision-making
We would like to point out that in the context of the use of our services and the use of our services, you will not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
AGT Bus- & Eventlogistik GmbH
Register court: Hamburg Local Court
Register number: HRB 90912