Transportation

Agreement

Effective: November 7, 2023

Dear Customer,

Thank you very much for your booking and for the trust you have placed in us. To ensure that your booked trip runs as smoothly as possible, please note that the services provided by AGT Bus- & Eventlogistik GmbH are subject to the following Transportation Agreement.

Right to Enforce House Rules

The driver exercises the right to enforce house rules on behalf of the bus company throughout the entire trip. You must follow the driver’s instructions, especially regarding safety-related matters.

Safety & Luggage

Unless expressly agreed otherwise, smoking is prohibited on board all buses for fire safety reasons. Food may be brought on board and consumed unless otherwise specified in the contract; however, the driver may, at his or her discretion, prohibit the consumption of alcoholic beverages to ensure driving safety. Any trash generated must be disposed of in the designated trash cans or bags. All passengers are required to remain in their seats during the trip, except when using the restroom or the galley. On buses equipped with seat belts, it is a legal requirement to fasten your seat belt. As with airplanes, storage space on buses is limited. We ask that you refrain from bringing hard-shell suitcases and recommend using travel bags instead.

Damage & Cleaning

The customer is liable for any damage to the bus’s interior caused by the customer or members of the customer’s travel group. Before the trip begins, any pre-existing damage visible upon boarding the bus must be reported to the driver to prevent the customer from being unjustifiably held liable for such damage. If, at the start of the trip, the driver identifies a particular risk to the safe conduct of the trip—for example, due to passengers already being under the influence of alcohol—the customer may be required to pay a security deposit in cash, for which a receipt will be provided. In particularly serious cases, the trip may be canceled or terminated. Should the customer or a guest who is part of the group accidentally or intentionally soil the bus or its equipment beyond what is considered normal, we reserve the right to charge cleaning fees on-site or after the trip. The amount of the charges will be determined based on the cleaning effort required and the extent of the soiling, taking into account the consequences (e.g., loss of subsequent bookings, reduced quality due to odors, etc.).

Rest and Driving Time Regulations for Drivers

Please note that the bus driver has a driving time of 9–10 hours, as well as a total shift time of 12–15 hours, which must not be exceeded. The subsequent rest period is 9–11 hours. When two bus drivers are on duty, the total shift duration is 20 hours. Statutory requirements take precedence over the contract agreed upon between the customer and the service provider. Please note that a written agreement is required for an extended shift duration or the use of a second driver should the above-mentioned operating time be insufficient.

Termination of Service

In the event of a violation of the terms of carriage and safety regulations set forth in this transportation agreement, the driver may terminate the service after issuing a warning that has gone unheeded. In the event of such a termination of the contract due to the customer’s fault, the customer shall have no claim to compensation.

Procedures in the Event of Service Disruption

Service provision under normal circumstances is guaranteed; however, it may be compromised by force majeure or other external factors beyond the bus company’s control. In the event of a deficiency, the customer may only remedy the situation on their own or, in the case of a significant deficiency, cancel the trip if they grant the tour operator a reasonable period of time to remedy the situation. Contact can be made via the emergency hotline, which is available 24 hours a day. No grace period is required if rectification is impossible or refused by the tour operator, or if immediate rectification or cancellation is warranted by a particularly compelling interest on the part of the customer. In this case, the customer agrees to always choose the most cost-effective method of rectification. In this case as well, the bus company (AGT) must be consulted in advance. The driving staff assigned to the trip generally do not have the authority to issue instructions in cases of service disruption.

Booking of Additional Services

Additional services not included in the contract—such as extra hours, extra kilometers, and beverages and snacks—must be paid to the driver upon receipt of a receipt before use, unless otherwise specified in the contract of carriage (e.g., payment in arrears). The same applies to parking and toll fees.

Legal Provisions

All buses operated by the bus company hold the necessary licenses for occasional or, where applicable, regular service. Drivers are legally required to comply with regulations regarding rest and driving times. These regulations stipulate maximum driving and shift times, to which the customer’s itinerary must be adjusted for safety reasons.

AGT Bus- & Eventlogistik GmbH
Hammerbrookstraße 94

20097 Hamburg

Court of Registration: Hamburg Local Court

Registration Number: HRB 90912