Career changer - Customer Service (m/f/d)
Your role at agt
- Support for our key account customer: You are the central contact person for our key account customers and ensure that their requirements are optimally implemented
- Coordination and monitoring of transportation processes: You will be responsible for handling bus trips and take control of plant transportation, especially in the event of process disruptions, to ensure that everything runs smoothly
- Interface between partners: You act as an important communication interface between the world's largest online mail order company and agt to ensure effective cooperation
- Planning & booking in the event of disruptions: In the event of process disruptions, you organize and coordinate the use of cabs and replacement buses quickly and efficiently
- Creation of meaningful shift reports: Your tasks include the daily creation of shift reports, which serve as a basis for optimization and decision-making
- Processing of action plans: You take care of the careful processing and implementation of action plans to promote continuous improvement
- Hourly wage from € 15.00 up to € 17.00 gross (plus shift supplements). The hourly wage varies according to your experience and qualifications
- Shift schedule is planned flexibly in advance. You decide with
- Shift bonuses: 25% tax-free for night shift, 10% taxed for late shift
Your impact:
- Solution-oriented thinking and action: You always find a way to overcome challenges
- Willingness to work a three-shift model: early, late and night shifts are no problem for you
- Confident handling of MS Office: you are proficient in Excel, Word, Outlook and Teams
- Sense of responsibility & reliability: You work precisely and with a high degree of independence
- Openness to new things: You enjoy developing yourself and learning new things
- Strong customer focus & flexibility: You are friendly, adaptable and always keep the customer in focus
- Good knowledge of German and English: You communicate confidently in spoken and written
Our benefits
Quality is the basis for successful implementation, especially in the provision of passenger transportation services.
Apply now
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Do you have any questions about the position?
Please contact the HR team:
agency for global transport is a female-led family business that promotes equal opportunities and diversity. We therefore welcome all people, regardless of their gender and sexual identity, age, disability or social, cultural and religious affiliation or origin. We expressly encourage women to apply for management positions in particular. People with disabilities will be given preferential consideration if they are suitably qualified.
agency for global transport is a female-led family business that promotes equal opportunities and diversity. We therefore welcome all people, regardless of their gender and sexual identity, age, disability or social, cultural and religious affiliation or origin. We expressly encourage women to apply for management positions in particular. People with disabilities will be given preferential consideration if they are suitably qualified.